Help Desk

Avail Technology Group provides IT Helpdesk service that consistently exceed customer expectations. Staffed with experienced Level 2 and Level 3 engineers with extensive experience supporting end-user environments, our Helpdesk is structured to resolve technical issues quickly and efficiently. Combined with our additional IT Managed Support solutions, we are able monitor, manage and support our customer’s IT Infrastructure end-to-end.

Managed IT Support services include the following:

  • Infrastructure Assessment/Onboarding
  • Unlimited Helpdesk Support Incidents
  • Remote Monitoring
  • Windows Patch Management
  • Monthly/Quarterly Preventative Maintenance Visits
  • 3rd Party Vendor Engagement
  • Managed Backup